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Return Policy

You have 30 days after delivery to send an item back. This page is part of the Terms of Use. It does not add extra refund days on top of those 30.

Start from the order page or write to support@aiq.shop with the order number. You can also use the form on the Contacts page.

1. What you can send back

Electronics and clothing from a delivered order can come back in that window if they are unused, complete, and in original condition, with tags and packing where the item had them.

Keep the order confirmation. We need it to match the return to the order.

2. Clothing

Jackets, tees, and hoodies can come back for a size or color that does not fit, in the same 30 days. Pick size and color on the product page before you add the item to the cart next time.

3. Electronics

Unused electronics can come back in the same 30 days. After that window, cover follows the manufacturer warranty. Keep the order confirmation for that claim. A used or damaged unit is not a shop return unless it arrived already defective.

4. Digital files

A catalog file that was made available to download is not returned once you can open it, unless the file itself does not work. Write to support in that case. We do not invent a second download window.

5. How to start

  • Write to support@aiq.shop with the order number, the item, and why it comes back
  • Or open the order and start the return from there
  • Or use the contact form

We will send return instructions. Those instructions say how to pack the item and where to send it. Do not ship a return before you have those instructions.

6. After we receive it

We check the item when it arrives. Then we write to the email on the order. A refund follows that check, to the original payment method. We do not name extra calendar days for the refund on this page.

7. When we may refuse

  • The 30 days after delivery have passed
  • The item was used, washed, or damaged after it arrived
  • Parts, tags, or packing that came with it are missing
  • There is no way to match the item to an AIQ order
  • The item is a working digital file already delivered

8. Delivery of the return

How the parcel comes back is in the instructions we send. We do not invent a carrier name or a prepaid-label promise on this page. If the item arrived defective, say so when you write - the instructions will match that case.

9. Warranty after the window

Manufacturer cover on electronics continues on the terms of that manufacturer. The shop return window and the manufacturer warranty are not the same thing.

10. How to reach us

  • Orders and returns: support@aiq.shop
  • General: hello@aiq.shop
  • Office: 110 Fifth Avenue, New York, NY 10011
  • Hours: 08:00 - 18:00