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When a payment does not go through

Try again on checkout

If the payment does not go through, stay on the checkout page. Try the same method once more, or pick another method the shop shows.

Checkout when a payment does not go through
Stay on checkout and try again from that page.
  • Try the same method once more.
  • Or pick another method the shop shows.
  • Write through Contacts with the order number if you have one. Do not send card numbers.

If it still fails

Check that the card or local method can complete a shop payment. If checkout still fails, write through the Contacts page and include the order number if you have one.

Do not send full card numbers or passwords.